Refund & Return Policy

1. Overview

We want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to help you with a return or exchange. This Refund & Return Policy outlines the terms and conditions for returning products purchased from our store.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within 30 days of the delivery date.
• Items must be unused, unworn, and in the same condition that you received them.
• Items must be in the original packaging.
• You must have a receipt or proof of purchase (order confirmation email is sufficient).

3. Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Downloadable or digital products
• Perishable goods (food, flowers, etc.)
• Personal care and hygiene products (if opened or used)
• Customized or personalized items
• Items marked as final sale or clearance
• Hazardous materials, flammable liquids, or gases

4. How to Initiate a Return

To start a return, follow these steps:

1. Contact us at returns@yourcompany.com with your order number and reason for return.
2. Receive return authorization - we will email you a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Pack the item securely in its original packaging and include the RMA number on the outside of the package.
4. Ship the item to the address provided in the return instructions.

Important: Items sent back without first requesting a return will not be accepted.

5. Return Shipping Costs

• Defective or incorrect items: We will cover the return shipping cost and provide a prepaid shipping label.
• Change of mind: The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable unless the return is due to our error.

6. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• Inspection: Returns are inspected within 3 business days of receipt.
• Approval: If your return is approved, we will initiate a refund to your original payment method.
• Processing time: Refunds are typically processed within 5-10 business days. The time it takes for the refund to appear on your statement depends on your bank or credit card company.
• Partial refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in original condition, or items returned more than 30 days after delivery).

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product (different size or color, where applicable), please contact us at returns@yourcompany.com.

For exchanges of a different product, please return the original item for a refund and place a new order.

8. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at returns@yourcompany.com with:

• Your order number
• A description of the issue
• Photos of the damaged or defective item

We will arrange for a replacement or full refund, including any shipping costs, at no charge to you.

9. Late or Missing Refunds

If you haven't received a refund yet:

1. Check your bank account again — it may take time to process.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time.
4. If you have done all of this and still have not received your refund, please contact us at returns@yourcompany.com.

10. Order Cancellations

Orders can be cancelled free of charge if they have not yet been shipped. Once an order has been shipped, it cannot be cancelled and must follow the standard return process.

To cancel an order, contact us as soon as possible at returns@yourcompany.com with your order number.

11. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

• Email: returns@yourcompany.com
• Address: [Your Company Address]